Billing/Account

Where can I find my receipt for an article purchase?
All purchases made via ReadCube Checkout should automatically send receipts to the e-mail address you used to create your account.  If for some reason you ...
Fri, 20 Sep, 2019 at 3:59 PM
How can I upgrade my rental/cloud purchase to a PDF?
Though it is something we are working on changing, at this time you cannot manually upgrade your rental or Cloud purchase to a full PDF. However, if you wo...
Mon, 23 Sep, 2019 at 12:24 PM
Why do I get a message about third-party cookies when trying to use Checkout to purchase an article?
If you are trying to purchase an article on a publisher website using ReadCube and get a message about requiring third-party cookies, please check your web ...
Fri, 20 Mar, 2020 at 2:53 PM
How can I change the e-mail associated with my ReadCube Papers Account?
You can easily change the email associated with your ReadCube Papers Account. Head over to your My Account page through the ReadCube Papers app. You can al...
Mon, 23 Sep, 2019 at 1:14 PM
How do I request a refund for an article purchase I made?
ReadCube Checkout offers instant access to publisher content in the form of rentals, Cloud access, and full PDF format options. As a result, we generally do...
Mon, 23 Sep, 2019 at 1:31 PM
My Organization is Tax Exempt. How Can I Have the Tax From Transactions Removed?
If you or your organization is exempt from paying taxes, please reach out to ReadCube Papers Support with your tax-exempt form or VAT number and we'll b...
Mon, 23 Sep, 2019 at 1:32 PM