Troubleshoot
Note that this article refers to the ReadCube (legacy) desktop application. We will be releasing a brand new version of ReadCube Papers for OS X and Windows...
Thu, 2 May, 2019 at 2:29 PM
We highly recommend that you first try to install the mobile app from an Android app store - Google Play or Amazon Kindle Apps - so that your app will stay ...
Fri, 19 Jan, 2018 at 5:31 PM
When first starting ReadCube and importing articles from your computer, or when simply moving a new massive folder of articles from your computer into your ...
Fri, 19 Jan, 2018 at 5:33 PM
If you have entered your institutional affiliation but find that you cannot download PDFs, please check that we have your institution's EZProxy informat...
Fri, 19 Jan, 2018 at 5:35 PM
If you are unable to download our mobile app for Android on Google Play, you may get the application from our direct link: here. In addition, be aware that...
Fri, 19 Jan, 2018 at 5:36 PM
When you first import a PDF, ReadCube searches online databases to automatically identify it. This allows ReadCube to display the full details of the arti...
Fri, 19 Jan, 2018 at 5:38 PM
If your computer currently has an existing system-wide network proxy set up (e.g. for accessing restricted online content), you will need to enter the assoc...
Fri, 19 Jan, 2018 at 5:39 PM
If you're having problems signing up or logging into the app with the Google login option, please try the following:
You may need to first clear your...
Fri, 19 Jan, 2018 at 5:40 PM
If you notice after syncing your library to another device that you are missing a few articles - it is usually due to articles on your desktop not being res...
Fri, 19 Jan, 2018 at 5:41 PM
Once you've rented or purchased content, the very last thing we at ReadCube Papers want is for you to not have immediate access to that content - especi...
Tue, 2 Apr, 2019 at 1:46 PM