ReadCube Papers Support
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
ReadCube
Discover
2
How do enable "additional sources" in the Papers browser extension
test
Read & Annotate
0
Cite
0
Sync
0
Other
6
ReadCube Papers Ambassador Program FAQ
What publishers use the ReadCube Enhanced Web Reader?
How can I get to the ReadCube Web Reader on Elifesciences.org?
How can I get to the ReadCube Web Reader on Scielo.org?
How can I get to the ReadCube Web Reader on PeerJ.com?
See all 6 articles
Troubleshoot
27
Recommendations in ReadCube is not working
I can't access the Android app store
ReadCube fails/crashes/freezes when importing many articles
Why won't PDFs download if I have selected my institution for proxy access?
I Can't Download ReadCube from Google Play
See all 27 articles
Release Notes
99
ReadCube Desktop Release Notes
ReadCube Chrome Extension Release Notes
Release Notes for Papers 3 - version 3.2.10 (300) beta
Release Notes for Papers 3 - version 3.2.9 (298) beta
Release Notes for Papers 3 - version 3.2.9 (291) beta
See all 99 articles
Article Purchasing (Nature)
Purchasing Article via ReadCube
2
What is ReadCube Checkout? What are the purchase options?
How do I know my purchase is secure?
Accessing Purchased Articles
3
How do I access my purchase in my ReadCube Papers Library
Do I need a ReadCube Papers subscription to save articles I bought through ReadCube Checkout?
How can I get to my purchases through the ReadCube Web Reader?
Billing/Account
6
Where can I find my receipt for an article purchase?
How can I upgrade my rental/cloud purchase to a PDF?
Why do I get a message about third-party cookies when trying to use Checkout to purchase an article?
How can I change the e-mail associated with my ReadCube Papers Account?
How do I request a refund for an article purchase I made?
See all 6 articles
Publisher Sharing Programs
6
What is the Springer Nature SharedIt Content Sharing Initiative?
Content Sharing FAQs
How do I obtain a sharing link on publisher article pages?
What can I do with a shared article?
What are the Supported Web Browsers for Viewing Shared Articles
See all 6 articles
For Libraries
Initial Set-up
1
What formats of knowledgebase exports do you accept?
Deploying to your Patrons
0
Document Delivery
0
ReadCube Papers
Getting Started
17
Quick Start Guide
How Do I Import My PDFs Into Papers?
Importing Your Library From Endnote [Papers Desktop]
How Do I Import From Another Reference Manager?
How Do I Add Metadata-Only References to My Papers Library
See all 17 articles
Search, Discovery & Browser Extensions
11
What Is the Papers Browser Extension?
How Do I Add the Papers Browser Extension to My Browser?
What Do the Browser Extensions Buttons Mean?
What is the "sidebar" on the extension
Google Scholar and the Browser Extension
See all 11 articles
Read & Annotate
16
What Is the Papers Enhanced PDF Reader (ePDF)?
How Can I View My Notes in the Papers Reader?
How Do I View Supplement Files Within References?
An Article Was Mis-Labelled as a Supplement (Or Vice Versa)
How Can I View Supplementary Information in the Papers Reader?
See all 16 articles
Organize
20
How do I organize my articles in ReadCube Papers?
What are Lists & how do I make them in ReadCube Papers?
Smart Lists
Public Lists
Watch Folders
See all 20 articles
Collaboration
5
Creating shared libraries
How do I create a Shared Library?
How Do I Add Articles to a Shared Library?
How do I create shared annotations?
Sharing Article PDFs directly from Papers by Email, Slack, Teams, ...
Syncing Across Devices
6
How Can I Export References From Readcube Papers?
Syncing to the Desktop app [Desktop]
Using the Papers Desktop app with third party cloud storage services
Syncing Your Library Offline
How much storage do I get? Can I buy more? Can I use Dropbox?
See all 6 articles
Mobile
6
ReadCube Papers Mobile App Overview
Can I use ReadCube Papers mobile apps offline?
How can I import my library to the ReadCube Papers Mobile app?
Double-Page PDF View
Does the ReadCube Papers iOS App (iPhone/iPad) work with Safari?
See all 6 articles
Citing with Papers
39
Introduction to SmartCite
Installing SmartCite Add-in for Word
Understanding Citation Styles
How do I insert my bibliography using the SmartCite Add-in?
How to search within the SmartCite Add-in?
See all 39 articles
Enterprise
17
What is ReadCube Papers Enterprise?
Getting Started with ReadCube Papers Enterprise
What is Document Delivery?
Instant-Access vs Request PDF (Document Delivery Options)
Enhanced Patent Matching
See all 17 articles
Subscriptions, Account & Billing
23
How can I start a free 30-day trial of ReadCube Papers?
Managing your ReadCube Papers Profile
I forgot my password!
What billing periods are available for ReadCube Papers subscriptions?
What browsers can I use to purchase a ReadCube Papers subscription?
See all 23 articles
Other
9
How do I Suggest/Request Features for ReadCube?
Reporting Issues/Vulnerabilities
Open Source Projects
Windows application is slow
Terms of Use, Privacy Policy & Data Protection
See all 9 articles